FAQs

Everything you need to know about about our services

Our product database includes the most popular items along with their images. However, due to the sheer volume of items available, our system might miss a few.  Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that item.

 

Please also note that you can specify your order as a cut-for-approval (CFA), which means that we will send you a cutting of the fabric that has been reserved specifically for you. Once you approve the cutting, we will ship the order. While this delays your order a few days, it will ensure that you get the exact dye lot and fabric that you wanted. If you would like this option, please specify “CFA required” in the “comment” section of the check out page.  CFA is not available on wallpapers.

Our fabrics and trims are sold by the yard. Tassels and tie backs are sold by each. Wallpapers are sold by the roll, by panel or by the yard.  Please refer to the individual product page to see the applicable unit of measure of your pattern.

Absolutely, we order all products directly from the manufacturers and all are first quality and authenticity is guaranteed.  We are an authorized dealer for all the brands listed on our web site.

All of our products are custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA).  NO CLAIMS WILL BE ACCEPTED IF THE FABRIC IS CUT.

Our vendors frequently discontinue products either to make room for new products or if the mill no longer produces the pattern.

 

We regret that we can not offer discontinued products. If you know a item is discontinued, your best bet is to choose an alternative.

 

If you can not locate the pattern needed, either it is discontinued or if the item is too new to be listed on your price list. In either case, please email us and we will be more than happy to assist you. We are unable to order discontinued items.

We offer memo and finish samples for $7 fee. 

 

Note:  samples are randomly cut and dye lots are not guaranteed. If you need to see the exact color of the fabric, we recommend ordering a cut for approval with your fabric order.  A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design.

 

A CFA is for the purpose of matching colors. It comes from the specific dye lot that you will receive when you place an order and specifically request a CFA.

 

A return envelope is provided with our swatches for your convenience if you no longer need the sample.  This eliminates waste and saves the environment.  You are not obligated to return the sample. The memo fee is to cover our material, administrative and shipping cost.  It is not refundable.

A cut of approval (CFA) is an actual cutting of material of your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you’ll be receiving.  Dye lots can vary from shipment to shipment, for this reason, we cannot guarantee an exact match to your sample book.  If a color match is critical, we suggest you order a CFA.

 

It is required that you place an actual order so that we can reserve the required quantity. Please put “CFA required” in the comment section of your order.

 

Once we receive your order, we will reserve the quantity and send you a cutting of the reserved material. We will only ship once you approve it. Your credit card only get charged if the order ships.

 

There is no charge for the cut for approval service. Note that it will delay the shipment of your order for a few days due to processing time.

CFA is not available on wallpapers.

Most stock orders ship within 24-48 hours after receipt of order. If an item is not in stock, we will advise you of the estimate ship date.

Memo samples are mailed by first class mail and will take about 7-10 days.

 

Your credit card will only be charged when your order ships. In case of back orders, we will perform an authorization on your credit card at time of order. The actual charge only applies when the order ships.

 

We are headquartered in Florida and are required to collect sales tax for all shipments to Florida.  Currently the FL State base sales tax rate is 6%.