Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped. Generally, it is recommended that you cancel the order ASAP as it often ships the same day. Orders may ship sooner. Once the order ships, it can not be returned for other reasons than manufacturer defect. For more information on our return policy, please refer to our return policy.
Occasionally, we might need to cancel your order for the following reasons:
If an order is cancelled, no charge will be applied to your credit card.
In order to keep our prices low and competitive, we regret that we can not accept returns for other reasons than manufacturer defect or shipping damage. This is because all material is cut to order specifically for you.
If you receive a fabric that is defective, please email us or call us at 800-***-****. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.